FAQs

All PROLOMAR orders are prepared and shipped within 0–1 business day. Delivery time depends on your location and carrier within 1–3 business days. Total delivery time 1–4 business days. Once shipped, you will receive a tracking link via email. If your order has not arrived, contact us at contact@prolomar.com.

Track your order using the link in your shipping confirmation email or through the tracking section on our website using your order number.

We accept major credit and debit cards including Visa and MasterCard.

Currently, we only ship within the United States.

If you experience any issues, please contact us with details and we will resolve it quickly. contact@prolomar.com

Please reach out to us and provide details about the error you're encountering so we can assist you promptly. contact@prolomar.com

If your order has not shipped yet, we can update the address. Contact us immediately. If already shipped, we must wait for the package to return before resending.

If your package is returned to us, we will reship it at no additional cost.

You can return items within 90 days of delivery if they remain in original condition and packaging. To start a return: contact@prolomar.com

To exchange an item, contact us and we will guide you step by step. contact@prolomar.com

If your item arrives damaged, we will replace it at no cost. If unavailable, we will issue a refund or offer an alternative.

Please contact us with your order number and details. We will send the correct item and cover all related costs. contact@prolomar.com

Our support team is available Monday – Friday, 9:00 AM – 6:00 PM.