At PROLOMAR, we understand that plans can change. This page explains how to cancel an order and what options are available depending on the order status.

Can I Cancel My Order?

Yes. You may request to cancel your order before it has been shipped.

If your cancellation request is received and confirmed before shipment, we will cancel the order and issue a full refund to the original payment method.

How to Request a Cancellation

To request a cancellation, please contact us as soon as possible:

Email: contact@prolomar.com

Phone: +1 (307) 357-9436

Please include your order number and full name so we can process your request as quickly as possible.

Orders Already Shipped

If your order has already been shipped, it can no longer be cancelled.

If you still wish to return the item after delivery, your request will be handled in accordance with our Return & Refund Policy.

Ordered the Wrong Item?

If you placed an order by mistake, please contact us immediately.

You may request cancellation before shipment. If your request is received and confirmed before shipment, we will cancel the order and issue a full refund.

If the order has already been shipped, the return process will apply in accordance with our Return & Refund Policy.

Cancellations by PROLOMAR

In limited cases, we may need to cancel an order before shipment due to:

  • Item unavailability
  • Payment verification issues
  • Incorrect or unverifiable shipping information
  • Pricing or listing errors

If this occurs, you will be notified and a full refund of any payment collected will be issued to the original payment method.

Refund After Cancellation

Once your cancellation is confirmed, PROLOMAR will issue a full refund to your original payment method within 7 calendar days. No cancellation fee applies. We will email you when the refund is issued. Additional time may be required for your bank or payment provider to credit your account.

Contact Information

Address: 1512 E Murray St, Rawlins, WY 82301, USA

Phone: +1 (307) 357-9436

Email: contact@prolomar.com

Monday–Friday, 9:00 AM–6:00 PM Mountain Time (Denver)