FAQs

All PROLOMAR orders are prepared and shipped within 0–1 business day. Delivery time depends on your location and carrier within 1–3 business days. Total delivery time 1–4 business days. Once shipped, you will receive a tracking link via email. If your order has not arrived, contact us at contact@prolomar.com.

Track your order using the link in your shipping confirmation email or through the tracking section on our website using your order number.

We accept major credit and debit cards including Visa and MasterCard.

Currently, we only ship within the United States.

If you experience any issues, please contact us with details and we will resolve it quickly. contact@prolomar.com

Please reach out to us and provide details about the error you're encountering so we can assist you promptly. contact@prolomar.com

If your order has not shipped yet, we can update the address. Contact us immediately. If already shipped, we must wait for the package to return before resending.

If your package is returned to us, we will reship it at no additional cost.

We accept returns for defective and non-defective products within 90 days of delivery. Non-defective items must be unused, uninstalled, and returned in their original packaging with all included parts and accessories.

Defective items may have been opened or reasonably tested to identify the defect. Damage caused by misuse is not covered.

Eligible returns include a free downloadable return label, and we do not charge a restocking fee. Contact us before sending an item back so we can provide return instructions.

To start a return, email contact@prolomar.com. See our Return & Refund Policy for full details.

To exchange an item, contact us and we will guide you step by step. contact@prolomar.com

Please contact us at contact@prolomar.com with your order number and a description of the damage.

Under our Return & Refund Policy , you may choose a full refund or a replacement at no cost. We cover the necessary return and replacement shipping costs. Please contact us before returning the item.

If your chosen replacement is unavailable, we will offer a full refund. Any alternative product will require your agreement.

Please contact us at contact@prolomar.com with your order number and details of the product received.

You may choose a full refund or replacement with the correct item, in accordance with our Return & Refund Policy . We cover the necessary return and replacement shipping costs. Please contact us before sending the incorrect item back.

If the correct item is unavailable, we will offer a full refund. Any alternative product will require your agreement.

Our support team is available Monday–Friday, 9:00 AM–6:00 PM Mountain Time (Denver).