Last Updated: October 24, 2026

Warranty Overview

PROLOMAR provides a 3-year limited warranty on all products sold through our store, starting from the date of delivery. This warranty is provided by PROLOMAR, regardless of the product's brand.

3-Year Limited Warranty

Our warranty covers defects in materials and workmanship under normal use. For approved claims made within the warranty period, PROLOMAR will arrange repair or replacement of the defective product at no cost to you, subject to the exclusions below.

PROLOMAR covers necessary shipping costs for approved warranty claims. Please contact us before shipping any item so we can provide the appropriate return instructions and arrange shipping.

Manufacturer Warranties

Some products may also include a separate manufacturer's warranty. Where available, that coverage is additional to PROLOMAR's 3-year limited warranty and is subject to the manufacturer's terms. You can contact PROLOMAR directly to request support under our warranty; you are not required to rely solely on the manufacturer.

Warranty Exclusions

This warranty does not cover normal wear and tear or cosmetic damage occurring after delivery. It also excludes damage caused by misuse, abuse, neglect, improper installation, or unauthorized repairs.

How to Request Warranty Support

If you experience an issue with a product:

Our team will review your request against the terms of this warranty and explain the next steps. PROLOMAR remains responsible for handling claims under its warranty, even if we coordinate with a manufacturer or repair provider.

Replacement & Resolution

For approved claims, PROLOMAR will arrange repair or replacement at no cost to you. We will explain the proposed resolution and any necessary shipping arrangements before you send the product. If neither repair nor replacement is available, we will contact you to arrange an alternative resolution.

Warranty and Returns

This 3-year limited warranty is separate from our 90-day return policy. Requests for returns and refunds within the return window are handled under our Refund & Return Policy . The 90-day return window does not limit the duration of this warranty.

Important Notice

PROLOMAR evaluates claims under its 3-year limited warranty according to the coverage and exclusions stated on this page, not solely according to a manufacturer's warranty decision. Any separate manufacturer warranty follows that manufacturer's terms.

PROLOMAR does not provide additional extended warranty coverage beyond this 3-year limited warranty unless expressly stated. This warranty does not limit any rights available to you under applicable law.

Contact Information

Address: 1512 E Murray St, Rawlins, WY 82301, USA

Phone: +1 (307) 357-9436

Email: contact@prolomar.com

Monday–Friday, 9:00 AM–6:00 PM Mountain Time (Denver)